We ran Full live with NAV 2013 last June and today we are having trouble with our service provider. The project is still in implementation period for over a year now and they are already insisting us to sign the warranty and close the project. We still have minor issues with the system that haven't been resolved and according to them it would already be part of the warranty hours. The project was frozen during the first quarter of this year to give way for the audit period. We resumed after that period and issues/concerns/problems on the system went out. They were able to resolve though except for the remaining minor issues that they said will be part of warranty hours. One of the major problems we encountered with them is the license issue. Instead of loading our license, they loaded their license in our live database and these caused us too many problems especially on access on tables. Our license is on the starter pack and theirs is for extended version.
Our company hadnt signed the warranty thus we consider the project isnt close yet. But our provider insisted that whether we sign or not they will impose on the warranty. Our company would like to know if this is a harassment or a normal process for partners.
Do we really get charged if we found out issues from NAV standard and ask them to resolve it?
what are usually the coverage of warranty?
What are the implications in case we did not renew our Business Ready Enhancement Plan?
Thanks...